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Preliminary remark

Welcome to Zenflow. Data privacy and online security are of central importance to Zenflow. Please read this privacy policy carefully.

In case you have any questions or concerns please get in touch with us via

This privacy policy describes our privacy practices with respect to information we collect about our customers and users, how these data are being used and processed by us, and which measures we take to protect these data. By accessing this website or using our services you agree to this privacy policy.

This privacy policy applies to:

“Customer”: Customers describe a customer of Zenflow, e.g., the ABC insurance company, which embeds a Zenflow-service on its website.
“Visitor”: A visitor of zenflow.de (“Our website“).
“End user”: User of a Zenflow-service which is embedded on a customer’s website.
“User”: We collectively refer to end-users and visitors as users.

In this privacy policy we use, from time to time, the pronoun “you”. For the purpose of this privacy policy we address both end-users and visitors with “you”. We strive to avoid ambiguity when referencing to persons.

Who is Zenflow?

Zenflow is a product from Goflow IVS, a company based in Copenhagen, which has been founded in April 2018. Zenflow offers a software service, which allows our customers creating customer surveys and lead generation forms (click flows). Our customers embed these click flows on their websites. A click flow provides end-users with an intuitive interface to specify their product needs.

How does Zenflow work?

Zenflow customers have integrated HTML code on their web pages, which is transmitted to our servers. This HTML code contacts Zenflow's servers and sends a script to the computer or device with which you access the Zenflow-using web page.

The script captures certain data related to the end user's interaction with the virtual sales assistant on the appropriate Web page. This data is then sent to Zenflow's servers for processing in the event of an explicit request by an end user. This request is only forwarded to the customer of Zenflow whose name is clearly related to the respective Zenflow service. With the help of this software, Zenflow supports its customers in generating and processing product inquiries. In addition, Zenflow allows improving the usability for the end user by analyzing user behavior.

Legal basis

With regard to the processing of personal data on the basis of the General Data Protection Regulation (GDPR), we would like to point out that the legal basis for the processing to fulfil our services and carry out pre-contractual measures is Art. 6 Para. 1 lit. b GDPR, the legal basis for the processing to fulfil our legal obligations is Art. 6 Para. 1 lit. c GDPR, and the legal basis for the processing to safeguard our legitimate interests is Art. 6 Para. 1 lit. f GDPR.

What data we collect and how we use it

End User – Zenflow as Contract Processor

This section applies to end users only.

When you visit a website that uses a virtual sales assistant provided by Zenflow, we only collect the information necessary for the recipient of your request to process that request. The sole purpose of this data processing is to take pre-contractual measures within the meaning of Article 6(1)(b) of the GDPR in response to a specific request from the end user. In order to process inquiries from end users correctly and according to your wishes, the collection of personal data is therefore indispensable. The type of data collected depends on how the virtual sales assistant has been configured by our customers. The following data can be collected within the framework of order processing:

Personal data that is queried depending on the configuration of the virtual sales assistant, e.g.,

Other data queried depending on the configuration of the virtual sales assistant

Personal data is only forwarded to the corresponding customer of Zenflow and is not stored on the servers of Zenflow. This shall not affect any tax or commercial law provisions which may prescribe longer retention periods.

User

This section applies to all users.

Cookies

Cookies are small text files used by internet pages that your browser stores on your computer. So-called "session cookies" are temporarily stored in the main memory and automatically deleted when the browser is closed. So-called "permanent cookies" are stored on the hard disk for a specified period of time; they are automatically deleted after the specified period of time has elapsed. Cookies are primarily used to make the use of a website easier, more effective and safer. We use cookies, e.g., to be able to continuously identify you during your session, i.e., while you visit our site. At the end of your session, the session cookie expires automatically.

You can set your browser so that it generally does not accept cookies, or only accepts them after express confirmation by you. However, if your browser does not accept cookies, Zenflow's functionality may be limited or not available at all.

If you only want to accept our own cookies, but not the cookies of our service providers and partners, you can select the setting in your browser "block third-party cookies".

How to customize the setting for cookies in Google Chrome, Mozilla Firefox, Safari 9 and Windows Explorer can be found here:

You can easily find out how to edit the setting of cookies in other browsers by using the help function of your browser.

Logfiles

As soon as you call up a website, your browser automatically sends certain information to the server of the website and stores it in a so-called log file. This is information about e.g.,

Subject to any legal storage obligations, we will delete or anonymise your IP address after you leave the Zenflow website.

We use the information transmitted to our servers by your browser in an anonymous form, i.e., without being able to draw conclusions about you, to analyse and improve our services. In this way we can, e.g.,, detect possible errors or determine on which days and at which times Zenflow is heavily used in order to provide servers.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form including the contact data you provided there will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.

Google Analytics

Zenflow sets on the basis of its legitimate interests (i.e., interest in the analysis, optimization and economic operation of our software service in the sense of Art. 6 Para. 1 lit. f. of the German Civil Code) the following standards for the provision of software services GDPR) Google Analytics, a web analysis service of Google LLC. ("Google"). Google uses cookies. The information generated by the cookie about users' use of the software service is generally transmitted to and stored by Google on servers in the United States.

Google is certified under the Privacy Shield Agreement and thereby offers a guarantee of compliance with European privacy laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google will use this information on our behalf to evaluate users' use of our software services, to compile reports on activities within the software service and to provide us with other services relating to the use of this software service and the use of the Internet. Pseudonymous user profiles of the users can be created from the processed data.

We only use Google Analytics with IP anonymization enabled. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

The IP address transmitted by the user's browser is not merged with other Google data. Users may refuse the use of cookies by selecting the appropriate settings on their browser, or may refuse the collection and processing by Google of the information generated by the cookie and related to their use of the software service by selecting the appropriate settings on their browser, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Further information on the use of data by Google, setting and opposition possibilities can be found on the Google website: https://policies.google.com/technologies/partner-sites ("Google's use of data when you use the websites or apps of our partners"), http://www.google.com/policies/technologies/ads ("Use of data for advertising purposes"), http://www.google.de/settings/ads ("Manage information Google uses to display advertisements to you").

How we secure your data

We undertake to take all reasonable measures necessary to ensure that your personal data are transmitted securely and handled in a dutiful and responsible manner.

Other contract processors

Zenflow owns or controls the infrastructure necessary to ensure and maintain the functionality of the service. Currently, all other Zenflow contract processors are located exclusively in the EU. User data can be moved within this region to ensure full functionality of the Zenflow service. However, user data are never transferred to regions outside the EU. The following table describes the regions and legal names of the processors:

Name Type Region
Google LLC Cloud Service Provider EU
Amazon Web Services, Inc. Cloud Service Provider EU

Modification of the data protection declaration

Last but not least, please note that this data protection declaration and the corresponding notes can be changed at any time in compliance with the applicable data protection regulations. The version valid at the time of retrieval shall apply in each case.

Information, revocation of your consent and correction, blocking or deletion of your data

You can request information from us about what data we have stored about you. In addition, you can also demand the correction of incorrect data about you and the blocking or deletion of your data from us at any time.

As we need to verify your identity, we prefer you to contact us by post at Goflow IVS, Porcelænshaven 24B, 2000 Frederiksberg, Denmark.

We may ask you to provide proof of your identity before we respond to your request. This serves to protect your data from manipulation or deletion by third parties.

However, if and to the extent that statutory rights or obligations to retain data exist, we will block the corresponding data for further use.

Consent to the collection, processing and use of your personal data, which you have given us with the consent to these data protection provisions, can be revoked in whole or in part with effect for the future. The same applies to any subsequent, further consent to the collection, processing or use of your personal data. The consequence of such a revocation may be that you can no longer use Zenflow or can only use it to a limited extent.

Last update: 13.03.2019